Marketplace Technical Support Manager
Company: VirtualVocations
Location: Madison
Posted on: February 5, 2025
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Job Description:
A company is looking for a Manager of Marketplace Technical
Support.
Key Responsibilities:
Oversee team performance and manage support SLOs and SLAs
Act as a point of escalation for partners and internal issues
Develop onboarding and training processes for new hires
Required Qualifications:
At least eight years of customer-facing support experience
Minimum three years of management experience in technical
support
B.A./B.S. in a related field or equivalent work experience
Strong understanding of troubleshooting concepts and cloud
technologies
Experience in workforce management for call centers
Keywords: VirtualVocations, Dubuque , Marketplace Technical Support Manager, Executive , Madison, Iowa
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