Catastrophe Property Field Claims Adjuster
Company: American Family Insurance
Location: Rockford
Posted on: October 20, 2024
Job Description:
At American Family Insurance Claims Services (AFICS, Inc.),
we're embarking on a transformation of our claims capabilities to
put customers at the center of what we do best - protecting and
restoring their dreams when they need us most. We're using our
expertise, technology and new ways of working to reinvent one of
America's largest industries-creating positive impact that empowers
our customers, communities, and company to succeed. We are problem
solvers who ask important questions and handle challenges big and
small. Together, we change what's expected of insurance.
You will investigate and maintain property or catastrophe claims .
You will determine liability, secures information, review
coverages, arrange appraisals, and settles claims. You will report
to the CAT Property Claims Manager. You will be deployed to the
field when a catastrophe occurs. This role offers a company fleet
vehicle with the position and there's an option to use the vehicle
for personal use.
You will be required to travel up to 75% for CAT duty. In this
primarily home/field-based role, you will spend 80% of your time
(4+ days per week) working from home or in the field. On occasion
you may be asked to travel to an office location for in person
engagement activities such as team meetings, trainings, and culture
events. Internal candidates are encouraged to apply regardless of
location and will be considered based upon the needs of the role.
Relocation support offered for eligible candidates.Position
Compensation Range:$55,000.00 - $90,000.00Pay Rate
Type:SalaryCompensation may vary based on the job level and your
geographic work location. Relocation support is offered for
eligible candidates.Primary Accountabilities
- Investigate origin and cause of claims by contacting the
appropriate parties including insureds, claimants, agents,
attorneys, contractors, experts, special investigation unit, other
adjusters, public personnel, etc.
- Identify complex issues and seeks assistance as needed. Handle
claims on a good faith basis.
- Handle both 1st party and 3rd party claims under multiple
policy types and numerous endorsements.
- Conduct on-site inspections when needed, evaluates damages, and
handles claim negotiations with insureds, claimants, attorneys,
public adjusters.
- Respond to customer inquiries, makes appropriate decisions and
closes file.
- Interpret and determine policies, leases, by-laws,
declarations, articles and contract coverages and applies to all
parties for assigned losses.
- Provides all parties with claim process and status; answers
questions or redirects to other areas.
- Demonstrated experience providing customer-driven solutions,
support, or service.
- Demonstrated experience handling 1st and 3rd party, multi-line
claims across our operating territories, or other equivalent
experience.
- Demonstrated experience handling moderately complex claims, or
other equivalent experience.
- Solid knowledge and understanding of policies and endorsements
related to casualty coverages, or other equivalent knowledge.
- Solid knowledge and understanding of each phase of the claim
handling process, or other equivalent knowledge.Specialized
Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions,
support, or service.
- Demonstrated experience handling 1st and 3rd party, multi-line
claims across our operating territories, or other equivalent
experience.
- Demonstrated experience handling moderately complex claims, or
other equivalent experience.
- Solid knowledge and understanding of policies and endorsements
related to casualty coverages, or other equivalent knowledge.
- Solid knowledge and understanding of each phase of the claim
handling process, or other equivalent knowledge.Licenses
- Valid driver's license required plus an acceptable driving
record.
- Obtain state specific property casualty claims licensing as
required.Travel Requirements
- Catastrophe duty up to 75% as applicable.Physical Requirements
- Ascending or descending ladders, stairs, scaffolding, ramps,
poles and the like. This position may require employees to visit
areas that have a higher hazard than a typical office such as
customer homes, body shops, or other locations.
- Moving self in different positions to accomplish tasks in
various environments including tight and confined spaces.Adjusting
or moving objects up to 50 pounds in all directions.Working
Conditions
- Low temperatures.
- High temperatures.
- Outdoor elements such as precipitation and wind.
- Noisy environments.
- Hazardous conditions.
- Poor ventilation.
- Small and/or enclosed spaces.Preferred Qualifications
- Familiarity with Xactimate
- One or more years property field claims experience
- Construction, restoration, or mitigation experience#LI-Remote
- Offer to selected candidate will be made contingent on the
results of applicable background checks
- Offer to selected candidate is contingent on signing a
non-disclosure agreement for proprietary information, trade
secrets, and inventions
- Our policy restricts consideration of applicants needing
employment sponsorship (visa) to specialty occupations. Sponsorship
will not be considered for this position
- The candidate(s) selected for this role will be employed by
AFICS, Inc. (American Family Insurance Claims Services, Inc.), an
affiliate of American Family Mutual Insurance Company, S.I.We
encourage you to apply even if you do not meet all of the
requirements listed above. Skills can be used in many different
ways, and your life and professional experience may be relevant
beyond what a list of requirements will capture. We encourage those
who are passionate about what we do to apply!We provide benefits
that support your physical, emotional, and financial wellbeing. You
will have access to comprehensive medical, dental, vision and
wellbeing benefits that enable you to take care of your health. We
also offer a competitive 401(k) contribution, a pension plan, an
annual incentive, 9 paid holidays and a paid time off program (23
days accrued annually for full-time employees). In addition, our
student loan repayment program and paid-family leave are available
to support our employees and their families. Interns and contingent
workers are not eligible for American Family Insurance Group
benefits.We are an equal opportunity employer. It is our policy to
comply with all applicable federal, state and local laws pertaining
to non-discrimination, non-harassment and equal opportunity. We
also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local
law.#LI-CW1
Keywords: American Family Insurance, Dubuque , Catastrophe Property Field Claims Adjuster, Other , Rockford, Iowa
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