Customer Contact Center Representative
Company: VirtualVocations
Location: Madison
Posted on: February 4, 2025
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Job Description:
A company is looking for a Customer Contact Center
Representative.
Key Responsibilities
Handle inbound calls to educate customers on retirement plans and
respond to inquiries
Build relationships with customers to assist them with plan design
inquiries and account information
Strive for first call resolution and take ownership of customer
needs and issues
Required Qualifications
College degree with 1+ years of customer service experience, or
high school diploma/GED with 3+ years of customer service
experience
Experience in the financial services industry is a plus
Proficiency with basic computer functions and ability to navigate
multiple systems
Flexibility and adaptability to learn new concepts in a fast-paced
environment
Availability to work any shift within Monday to Friday operating
hours
Keywords: VirtualVocations, Dubuque , Customer Contact Center Representative, Other , Madison, Iowa
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here to apply!
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